Sept. 19, 2016 Europe, Global Event

Designing digital services around users’ needs

This workshop will focus on how the NHS and social care can use the principles of user-centred design to create digital services that transform people's outcomes and experience of health and social care.

Who should attend

Health and social care professionals, patient representatives, and designers who are interested in how to create digitally-led services that improve health and care services for users.

What you'll gain from the workshop

Lessons from digital health projects

You'll hear from a number of digital health service projects who will share the success factors needed to develop user-centred digital services:

NHS.UK on designing digital services for an audience of everyone

HealthUnlocked will share their experience of creating a social network for health

Best Beginnings Baby Buddy app on designing a digital service in collaboration with experts and users, particularly those least likely to engage with traditional forms of health information

SH ...

March 21, 2019 Global Publication

Citizens as Active Participants in Integrated Care: Challenging the Field’s Dominant Paradigms

Policy makers, practitioners and academics often claim that care users and other citizens should be ‘at the center’ of care integration pursuits. Nonetheless, the field of integrated care tends to approach these constituents as passive recipients of professional and managerial efforts. This paper critically reflects on this discrepancy, which, it contend, indicates both a key objective and an ongoing challenge of care integration;  the need to reconcile the professional, organizational and institutional frameworks by which care work is structured with  the diversity and diffuseness that is inherent to pursuits of active user and citizen participation.